CaseProof Shipping & Returns

24H ORDER PROCESSING

Orders are prepared and shipped within 24/48 hours of your order (excluding December, Saturdays, Sundays and public holidays).

PLEASE NOTE: During busy periods, such as Black Friday, Christmas or sales, delivery times may be extended.

Your package will be shipped the same day you place your order if it's placed before 1 p.m. (excluding weekends and public holidays). During busy periods (Black Friday, Christmas, Sales), we allow an additional 48 to 72 hours for preparation before shipping.

We will send you an email as soon as your package is shipped, along with the tracking number for your order so that you are informed of its successful delivery.

DELIVERY COSTS

METROPOLITAN FRANCE

- Via Colissimo Domicile: €6.90 including tax , delivered to your home without signature, within 48 hours (Outside Corsica)

- Via Colissimo Relay Point: €6.90 incl. VAT ,

- Via Colissimo Europe: From €14.90 depending on the area, home delivery with signature in 4 to 7 working days.

REST OF EUROPE

- Via Colissimo Expert International: From €22.90 depending on the area, home delivery with signature in 4 to 10 working days.

REST OF THE WORLD & DOM-TOM

- Via Colissimo Expert International: From €22.90 depending on the area, home delivery with signature in 4 to 10 working days

PLEASE NOTE: Outside the European Union, customs charges may apply and are the responsibility of the customer.

IN CASE OF ABSENCE OR NON-PRESENTATION

- Via Colissimo: The La Poste Colissimo service only comes once. If you are absent, the package will be dropped off at the nearest post office and will be included in your tracking number.

RETURN & RETURN COSTS

Please note: In the event of a return, shipping costs are the responsibility of the customer.

International returns are the responsibility of the customer. Customs fees may apply and are the responsibility of the customer.

From the moment you receive your package, you have 15 days to change your mind and return the items to us if they do not suit you.

In the “Order History” section:

1) Click on "Details" of your order
2) Check the product line to return
3) Indicate the reason for return
4) Validate the return request
5) A return slip will be generated to be included in the package. (Please note this is not a shipping slip)

6) Go to a post office to send your package

7) Upon receipt of the package, the refund will be effective within 8 to 15 days.

Please return the product in its original packaging in perfect condition and include your Delivery Note with the shipment to facilitate the work of our logistics team.
The products must be returned new, reconditioned as in their original condition and with packaging in perfect condition;

If the packaging is defective or if an item is missing from the box, your refund will be charged at €6 including VAT.

Here is the address to which you should return the products for withdrawal:

>> AFTER-SALES SERVICE RETURN COSTS

For after-sales service, requests can be made from the "Contact Us" section by selecting "After-sales Service." Your request will be processed within 48 hours.

(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)

Here is the address to which you can return products for after-sales service:

RETURN FOLLOWING AN ORDER ON A PARTNER SITE

You must submit your return request directly on the partner website. They will provide you with the procedure to follow. Please note: Do not return the package without first submitting a return request.